Shipping Policies

At Pneuma, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below to understand how orders are processed and delivered.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Please note that processing times may be extended during peak periods, promotions, or holidays.

Once your order has been processed, you will receive a confirmation email with your shipping details.

2. Shipping Timeframes

Estimated delivery times vary based on your location and shipping method:

Domestic Orders: 5–10 business days
International Orders: 7–20 business days

Delivery times are estimates and may be affected by customs clearance, courier delays, or unforeseen circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on your location and selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Tracking Information

Once your order has been shipped, a tracking number will be provided via email. Please allow 24–48 hours for tracking information to update.

5. Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities. Pneuma is not responsible for delays caused by customs processing.

6. Incorrect Shipping Information

Please ensure that all shipping details are accurate at checkout. Pneuma is not responsible for delays, lost packages, or failed deliveries due to incorrect or incomplete address information provided by the customer.

7. Lost or Delayed Orders

If your order appears delayed or lost, please contact our support team. We will work with the shipping carrier to assist in resolving the issue as quickly as possible.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can review and assist you accordingly.

9. Contact Information

For shipping-related questions or concerns, please reach out to us through the contact details provided on our website.