Return Policy
At Pneuma, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
We accept returns within 7 days of delivery. To be eligible for a return:
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Items must be unused, unworn, unwashed, and in their original condition
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All original tags and packaging must be intact
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Proof of purchase is required
Items that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
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Intimate wear (e.g., underwear, swimwear)
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Items marked as final sale
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Gift cards
3. Return Process
To initiate a return, please contact our support team within the return window. Once your request is approved, you will receive instructions on how to return your item.
Returns sent without prior approval may not be accepted.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to the original payment method within 5–10 business days.
6. Exchanges
If you received a defective or incorrect item, we will gladly offer an exchange, subject to availability. Please contact us within 48 hours of delivery.
7. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours with clear photos of the item and packaging so we can resolve the issue promptly.
8. Late or Missing Refunds
If you have not received your refund after processing, please check with your bank or payment provider before contacting us.
9. Contact Information
For all return or refund inquiries, please contact us through the support channels listed on our website.